


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Paradise City Beauty Supply, 98-718 Moanalua Rd, A21, Pearl City HI 96782, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 14 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).SORRY, DUE TO COVID-19 PANDEMIC, WE WILL NOT ALLOW REFUNDS OR EXCHANGES UNTIL FURTHER NOTICE. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. To complete your return, we require a tracking number, which shows the items which you already returned to us. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
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You may return most items within 30 days of delivery for a full refund. Please save all packaging material and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. NailShining is not liable for any products damaged or lost during shipping. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). NailShining is not responsible for any customs and taxes applied to your order. You will receive a shipping confirmation and tracking number after we have processed your order. *Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.
